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44. DNUG-Konferenz / 44th DNUG conference
31. Mai und 01. Juni 2017 in Berlin / 31st of May and 1st of June 2017 in Berlin

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Thursday, June 1 • 11:00 - 11:45
7 CRM Trends Shaking Up the IT Industry

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The tides are changing in the IT world as digital transformation impacts the way people communicate, work, and purchase. Today’s age of the customer-driven economy is challenging companies to innovate in order to enhance the customer experience. That's why Customer relationship management (CRM) technologies has become an essential component for departments in all verticals. We can expect new CRM trends and technologies to emerge. Here's what to expect. 

- Data Security is a Top Priority
- Emerging Tech Leads the Way
- CRM will start to explore enhanced realities 
- Silos will continue to Fall- Knowledge Sharing and Collaboration will increase
- Behavioral Insights about Customer ( customer journey analytics)
- Cloud Adoption Supports Quick Innovation

Sprecher
avatar for Alexander Fischer

Alexander Fischer

Sales and BD Manager, Riva CRM Integration
Alex Fischer is Business Development Manager in central Europe with Riva CRM Integration, based in Canada. He delights customers every day and advises Riva technology partners of how to leverage their products. | His background as International Sales Manager in the manufacturing industry and International Business Developer in the IT-world gave him insight into two perspectives on CRM: the customers' point of view and the integrators... Read More →

Sponsoren
avatar for Riva CRM Integration

Riva CRM Integration

Riva CRM Integration - die beste CRM Integration für IBM Verse, IBM Notes und Domino, IBM SmartCloud Notes und IBM Notes Traveler. Über 1.500 Kunden weltweit vertrauen Riva und synchronisieren ihre Kontakte, Kalender, E-Mails, benutzerdefinierte Objekte und vieles mehr. Eine einmalige serverseitige Installation genügt und Riva synchronisiert alle Endgeräte und E-Mail-Clients. Riva reduziert die manuelle CRM Dateneingabe und... Read More →


Thursday June 1, 2017 11:00 - 11:45
Seminar 8

Attendees (1)